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Rippling Helpdesk
Resolve IT tickets on arrival
The Helpdesk agent resolves requests the moment employees ask for help, taking action across Rippling's first-party IT tools. No integrations required.
You set the rules. Helpdesk does the rest.
Resolve requests automatically, with full visibility over every action
Helpdesk handles routine requests like app access, password resets, device replacements, and troubleshooting through deterministic, admin-approved steps.
Autonomous resolution in the IT stack you already use
The Helpdesk agent resolves requests across Rippling's own device, inventory, identity and access tools, eliminating the need to solve problems in disconnected systems.
Agentic support that gets smarter with every request
As employees ask for help, the Helpdesk agent identifies repeatable patterns and suggests new automations for admins to review, approve, and control.
Built into the IT tools you already use. No integrations required.
Resolve requests instantly
Help employees get unstuck when they ask, instead of sending every issue into the queue.
Turn policies into action
Define the actions AI can take autonomously, with approvals and escalations built in.
Compounding support capacity
Turn recurring requests into approved automations that expand what IT can handle.
Full visibility and audit logs
Every request and resolution is logged, so IT can always see what happened and why.
Resolve requests with context
Every answer starts with who your employees are, putting every request into company context.
Reduce intake at the source
Deflect routine requests before they become work for IT, so fewer issues ever reach the queue.
“Device shipped 14 days out, with access provisioned 7 days out. They just log in and everything's set up. My IT team doesn't have to lift a finger.”
Josh Mullis
VP of Information Security at Productiv
30%
reduction in average monthly help desk tickets5x
faster onboarding and device deployment
“You go from problem to problem and ticket to ticket. But being able to pull this data and look further down the road and plan better — it was a huge help.”
Bob Parsons
IT & Cyber Security Specialist at Ghost Robotics
10min
average ticket resolution time35-45%
reduction in repeat tickets
“It's kind of hard to describe how much easier it is—having both the data and action layer be the same thing. No one else can offer that experience.”
Nikolas Huebecker
Founder at stealth startup
0.5FTE
dedicated to SOC 24
weeks to SOC 2 readiness
“Before, if we wanted to install a new piece of software, we had to schedule time with folks, create documentation on how to install it and everything. But now Rippling can handle that for us in a matter of minutes.”
Mark Hood
Senior Director of IT Systems & Support
“We had a software bug creating log files that were eating up entire hard drives. I kept the AI query running so I could monitor all the systems and see which ones were hitting the disk space threshold—and address it before the user even knew there was an issue. That was huge.”
Shawn Kaelber
IT Manager at Parker Steel
Work moves faster when everything runs on one system
Replace dozens of tools, handoffs, and manual work with one unified platform, powered by your business context and employee data.
- Start with unified data. Get AI that works.
Unified, structured data gives AI full context so it can answer real questions and take real action, not just generate text.
- Save money by eliminating duplicate systems
One platform replaces overlapping tools and admin effort, cutting software spend and saving you time.
- Automate end-to-end workflows and tasks
Analyze trends, build workflows, and help teams take action faster without jumping between systems.
Less ticketing, more resolving
FAQs
What is Rippling Helpdesk?
Rippling Helpdesk is an IT support agent built into Rippling AI that resolves routine employee requests before they require manual IT work. It uses employee data and Rippling’s first-party IT tools to understand the request, apply the right policy, take approved actions, and log what happened.
Who is Rippling Helpdesk for?
Rippling Helpdesk is built for IT teams who are buried in Tier 1 tickets. It helps teams spend less time on routine requests like password resets, app access, and device troubleshooting, while helping employees get unblocked faster.
What kinds of requests can Rippling Helpdesk handle?
Out of the box, Rippling Helpdesk can help with repetitive employee IT requests like password resets, access requests, and device troubleshooting. Admins decide which requests the Helpdesk agent can resolve autonomously, which actions need approval, and which requests should get escalated back up to the admin. Over time, the Helpdesk agent learns from employee requests and proactively suggests new automation paths to resolve more requests.
How do admins stay in control?
Admins define the rules for how the Helpdesk agent is authorized to act. They decide what the agent can do autonomously and what should be escalated, while retaining full visibility into the actions the agent takes.
Does Rippling Helpdesk improve over time?
Yes. As employees submit requests and admins give the Helpdesk agent more instructions, it can identify recurring patterns and suggest new automations for admins to approve. Over time, that helps IT teams scale their support capacity while spending less time on manual work.