The 2025 IT Ops Report: Quantifying the impact of software proliferation

You didn't hire your IT team so they could be human APIs. But that's exactly what they've become.

While SaaS promised simplicity, it has instead delivered chaos. Your team is burning over a day of every week just keeping the lights on: provisioning accounts, resetting passwords, and reconciling data across systems that refuse to talk to each other.

It all amounts to an onerous execution tax that continues compounding daily.

Our 2025 IT Operations Report reveals the true cost of software sprawl across hundreds of IT teams. And the findings are more than a little SaaD.

Inside this report, you'll find:

• Why 76% of IT professionals are trapped doing busywork instead of building value

• Why onboarding has become a multi-tool nightmare (and what it's actually costing you)

• The orphaned accounts and access gaps hiding in plain sight

• What happens when employee information lives in 6 different systems that don't sync

You'll also learn what separates the teams that are drowning in tools from those running lean operations.

Plus: Take our 5-minute IT Maturity Assessment to benchmark where your organisation stands and get a personalised roadmap for reducing sprawl.