Rippling earns 40 Voice of the Customer awards in Sapient Insight Group's HR Systems Survey

Independent recognition based on verified customer reviews

Rippling received 40 Voice of the Customer awards in Sapient Insights Group’s 28th Annual HR Systems Survey, including the #1 spot in multiple categories.

For the first time, Rippling also earned top recognition in Sapient’s mid-market category (companies with 500–4,999 people) while continuing to rank as a leading solution for Sapient’s SMB category, which represents companies with up to 500 people.

These awards are based entirely on feedback from more than 10,000 HR professionals across 4,670 organizations worldwide. That makes the recognition especially meaningful: people who rely on Rippling every day to manage payroll, onboarding, performance, and more signaled their confidence in the platform.

Key achievements

Rippling displaced long-standing legacy vendors to earn the #1 spot in payroll vendor satisfaction for mid-market companies.

Ryan Kaiser, SVP of Sales at Rippling, accepts the Sapient Voice of the Customer First Place award at HR Tech 2025 in Las Vegas.

Rippling also earned the #1 spot in vendor satisfaction for scheduling for SMB, which Harris attributed to Rippling’s simplified interface and easy-to-use tools. She also highlighted how Rippling is taking the lead in onboarding, obtaining a #1 mention for SMB user experience in onboarding and making the top 5 for onboarding in the mid-market category, for both user experience and vendor satisfaction.

Here’s an overview of our first-place awards:

• #1 for Payroll (vendor satisfaction) for mid-market

• #1 for Leave Management (user experience) for mid-market

• #1 for Labor Budgeting (vendor satisfaction and user experience) for mid-market

• #1 for Workforce Scheduling (vendor satisfaction) for SMB

• #1 for Labor Budgeting (user experience and vendor satisfaction) for SMB

• #1 for Onboarding (user experience) for SMB

• #1 for Performance (vendor satisfaction) for SMB

• #1 for Compensation (vendor satisfaction and user experience) for SMB

Rippling also made it into the top-5 vendors for several categories, including human resource management systems (HRMS) for both mid-market and SMB, time and attendance for mid-market and SMB, and compensation, learning, recruiting and payroll for SMB.

For our team, this isn’t just validation — it’s a signal that we’re delivering where it matters most: in the day-to-day work of HR teams.

Industry insights

The survey not only ranks vendors but also highlights broader HR trends:

• Only 37% of organizations plan to increase HR tech spending this year, a signal that buyers are more cautious about investments.

• Just 51% of HR professionals say their function is perceived as strategic, underscoring the need for tools that demonstrate measurable business impact.

• More SMB and mid-market organizations are using AI in HR, showing how quickly these technologies are becoming mainstream.

• The data also found that stronger partnerships between HR, IT, and Finance can significantly improve outcomes — reinforcing Rippling’s unified approach to workforce management.

The full survey report will be published at the end of October.

Thank you

A big thank-you to the Rippling customers who took the time to complete Sapient Insights Group’s extensive survey. Knowing this recognition comes directly from you is the most important win.

If you’re not yet a Rippling customer, schedule a demo to see how Rippling can help simplify your workforce operations.