Meet the Ripplers: How Brandon helps customers succeed, and spreads the love to those in need

Name: Brandon Simmons

Role: Scaled Customer Success Manager 

Location: San Diego

Rippler since: 2021

Role + Responsibilities 

The Customer Success Manager (CSM) role at Rippling focuses on the growth and success of our clients. As CSMs we’re responsible for conducting renewal conversations, providing product demos, providing new admin training, managing client escalations, and overall helping our clients align their business challenges with Rippling solutions.

This Rippler’s Journey 

Because I have a small business of my own, Rippling’s mission of “freeing smart people to work on hard problems” really resonated with me. It’s rewarding to help small businesses grow and to be a part of their success. 

And the journey has been great so far! Since my first day at Rippling, I’ve felt an overwhelming sense of support from my team. This is one of the things that makes Rippling so special and sets it apart from other companies. 

You join as a newbie, not knowing a ton, but because you have so much support from your teammates, you become a seasoned member of the team quickly, and then you’re able to turn around and reciprocate that same level of support to the new hires. I think the biggest thing I’ve seen here, as cliché as it may be, is people supporting others like they were supported. 

 Brandon hands out water with Feed Love

The People's Rally 2021