Must-have IT management software RFP template for global companies in 2025
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Managing IT across countries is one of the toughest challenges for modern enterprises. Every jurisdiction comes with unique compliance obligations, languages, currencies, and logistics hurdles. Without the right system, local offices end up cobbling together their own processes — leading to shadow IT, inconsistent device management, and a lack of global visibility.
The right IT management platform should unify identity, devices, and inventory into one global system tied to HR data. It must localize the employee experience by country while giving HQ centralized control. It should enforce security policies across regions, automate onboarding/offboarding worldwide, and give finance, IT, and security leaders consolidated dashboards with drill-downs by entity or country.
This guide shows the critical areas global companies should evaluate in an IT management RFP, what best-in-class looks like, and the RFP questions to ask vendors. Plus, we’ll give you a downloadable guide so you can start evaluating IT management software ASAP.
1. Global identity and access management
A global workforce means different regulations for access, data sovereignty, and user authentication. You need identity policies that flex by country — while still enforcing global standards.
Rippling ties identity to the employee record, so access is automatically provisioned, adjusted, and revoked across 800+ apps. Access can be scoped by entity, geography, and role, ensuring country-specific rules (like stricter MFA for finance teams in one jurisdiction) coexist with enterprise-wide policies.
RFP questions to ask
Do you provide SSO, MFA, and SCIM provisioning for global SaaS and ERP systems?
Can access policies adapt by entity, geography, or compliance requirement?
Do you support SCIM, SAML, and OIDC for global identity?
Does deprovisioning reclaim licenses and reassign data across regions?
Can access approval workflows localize by geography (e.g., EU vs. U.S.)?
2. Global device lifecycle and logistics
When employees are hired across continents, IT needs a consistent way to ship, configure, and secure devices. Without centralized visibility, laptops get stuck in customs, security policies are applied inconsistently, and devices vanish at offboarding.
Rippling’s global warehouses ship pre-configured laptops directly to employees worldwide. Devices arrive zero-touch ready with MDM policies applied out of the box. Offboarding triggers automated return kits, ensuring assets are retrieved across borders.
RFP questions to ask
Do you provide international warehouses and shipping logistics?
Can laptops be shipped pre-configured with zero-touch deployment globally?
How do you track device compliance across geographies?
Are return kits supported across multiple regions during offboarding?
Can devices be segmented in inventory by entity, region, or cost center?
3. Global compliance and data governance
Global IT must comply with overlapping frameworks: GDPR in Europe, SOC 2 in the U.S., ISO 27001 internationally. You need a system that can enforce MFA and encryption everywhere, maintain immutable audit logs, and handle DSAR requests under GDPR.
Rippling enforces encryption, MFA, and endpoint protection by default across all devices. Compliance workflows (e.g., right-to-work checks, policy assignments) are tied to employee location. All IT events are logged immutably, supporting SOC 2, ISO 27001, and GDPR compliance.
RFP questions to ask
Do you enforce MFA, encryption, and patching automatically worldwide?
How do you handle GDPR compliance, including DSARs and audit logs?
Do you support SOC 2 and ISO 27001 certification requirements?
Can compliance alerts surface by geography (e.g., EU-specific risks)?
Are audit logs immutable, exportable, and filterable by entity or country?
4. Localization of employee experience
Employees expect to interact with IT systems in their own language, time zone, and currency. Without localization, adoption suffers and HR/IT teams end up doing manual translations or exceptions.
Rippling provides localized employee self-service portals in multiple languages, so global staff can log into apps, request access, and manage devices in their native language. Notifications and workflows adapt automatically to the user’s location.
RFP questions to ask
Is employee self-service available in multiple languages and time zones?
Do notifications and approvals adapt to local language?
Can workflows route based on location-specific managers or teams?
Do you support local currency display in reports for regional leaders?
How do you handle daylight savings/time zone differences in workflows?
5. Global reporting and visibility
Executives need a consolidated view of IT globally, with the ability to drill down into specific entities or regions. Reports should normalize data (e.g., currency, compliance status) while respecting local access restrictions.
Rippling provides dashboards for app usage, license allocation, and device compliance across entities and geographies. Multi-currency support ensures financial reporting aligns globally, while role-based permissions ensure local teams see only what’s relevant.
RFP questions to ask
Do you provide consolidated and entity-level dashboards globally?
Can reports segment data by entity, region, or department?
Do you normalize financial/IT reporting across multiple currencies?
Can variance reporting be applied globally (e.g., license usage by country over time)?
Do you integrate reporting into ERP and BI tools used globally?
How Rippling helps global companies
Rippling IT provides global organizations with one unified system for identity, devices, and inventory — tied to the employee record. Every lifecycle event — hire, transfer, termination — automatically triggers IT workflows across geographies. New hires get devices shipped pre-configured anywhere in the world. When someone leaves, their access is revoked instantly, and return kits are dispatched across borders.
Security and compliance are enforced everywhere. MFA, encryption, and patching are applied across all devices, and non-compliant endpoints are flagged in real time. All IT actions are logged immutably, supporting SOC 2, ISO 27001, and GDPR audits.
Localization ensures adoption: employees get IT self-service in their local language, with workflows and approvals adapted to their time zone and geography. Finance, IT, and security leaders gain global dashboards with drill-down by entity or region, multi-currency reporting, and exportable BI-ready data.
With Rippling IT, global companies can:
Automate IT workflows across multiple entities and jurisdictions
Enforce encryption, patching, and MFA worldwide
Ship, track, and retrieve devices internationally with employee-level tracking
Provide localized self-service access in multiple languages
Generate immutable audit logs for SOC 2, ISO 27001, and GDPR
Deliver consolidated, multi-currency dashboards segmented by entity and country
Rippling RFP for IT management software for global companies example
Section | Question to ask | Rippling Answer |
---|---|---|
Global identity and access management | Do you support SSO, MFA, and provisioning across global SaaS and ERP systems? | Yes — Rippling provides SSO, MFA enforcement, and SCIM provisioning for 800+ SaaS and ERP apps worldwide. |
Can access policies adapt by entity, geography, or compliance requirement? | Yes — Rippling policies can be scoped by entity, country, role, or compliance attribute. | |
Do you support SCIM, SAML, and OIDC for identity globally? | Yes — Rippling supports SCIM, SAML, and OIDC standards for global identity management. | |
Does deprovisioning reclaim licenses and reassign data across regions? | Yes — Rippling automatically reclaims unused licenses and reassigns file ownership across regions during offboarding. | |
Can access approval workflows localize by geography (e.g., EU vs. U.S.)? | Yes — Rippling workflows can localize approval routing by geography or entity. | |
Global device lifecycle and logistics | Do you provide international warehouses and shipping logistics? | Yes — Rippling operates global warehouses and manages device logistics worldwide. |
Can laptops be shipped pre-configured with zero-touch deployment globally? | Yes — Rippling supports zero-touch deployment, shipping pre-configured laptops directly to employees globally. | |
How do you track device compliance across geographies? | All devices are tied to employee records with compliance details like encryption, patching, and OS version visible in real time. | |
Are return kits supported across multiple regions during offboarding? | Yes — Rippling automatically generates and ships return kits globally during offboarding. | |
Can devices be segmented in inventory by entity, region, or cost center? | Yes — Rippling supports segmentation of devices by entity, region, location, or cost center. | |
Global compliance and data governance | Do you enforce MFA, encryption, and patching automatically worldwide? | Yes — Rippling enforces MFA, encryption, password, and patching policies automatically across devices globally. |
How do you handle GDPR compliance, including DSARs and audit logs? | Rippling supports GDPR compliance, DSAR workflows (access, export, delete), and immutable audit logs. | |
Do you support SOC 2 and ISO 27001 certification requirements? | Yes — Rippling is SOC 2 Type II and ISO 27001 certified, supporting enterprise-grade compliance requirements. | |
Can compliance alerts surface by geography (e.g., EU-specific risks)? | Yes — Rippling surfaces real-time compliance alerts by entity or geography, flagging region-specific risks. | |
Are audit logs immutable, exportable, and filterable by entity or country? | Yes — Rippling provides immutable audit logs, exportable and filterable by entity, geography, or time period. | |
Localization of employee experience | Is employee self-service available in multiple languages and time zones? | Yes — Rippling provides localized employee portals across multiple languages and time zones. |
Do notifications and approvals adapt to local language? | Yes — Rippling adapts notifications and approval workflows to local language and geography. | |
Can workflows route based on location-specific managers or teams? | Yes — Rippling workflows can route approvals to managers or HR teams based on location or entity. | |
Do you support local currency display in reports for regional leaders? | Yes — Rippling supports local currency displays in reports and dashboards. | |
How do you handle daylight savings/time zone differences in workflows? | Workflows and approvals in Rippling adapt automatically to time zones and daylight savings. | |
Global reporting and visibility | Do you provide consolidated and entity-level dashboards globally? | Yes — Rippling provides consolidated dashboards with drill-down views by entity, country, or department. |
Can reports segment data by region, entity, or department? | Yes — reports can be segmented by entity, country, department, or cost center. | |
Do you normalize financial/IT reporting across multiple currencies? | Yes — Rippling normalizes financial and IT reporting across currencies, with consistent conversions applied globally. | |
Can variance reporting be applied globally (e.g., license usage by country over time)? | Yes — Rippling supports global variance reporting over time, segmented by entity or geography. | |
Do you integrate reporting into ERP and BI tools used globally? | Yes — Rippling exports data into ERP and BI tools such as NetSuite, SAP, and Tableau for global reporting. |
Ready to evaluate vendors?
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Disclaimer
Rippling and its affiliates do not provide tax, accounting, or legal advice. This material has been prepared for informational purposes only, and is not intended to provide or be relied on for tax, accounting, or legal advice. You should consult your own tax, accounting, and legal advisors before engaging in any related activities or transactions.
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The Rippling Team
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