Beth Jones, High Speed Training’s HR Operations Specialist, wears many hats. “Every day is a little bit different,” she said. “I support managers and employees on a variety of things—employee relations, well-being, mental health, payroll, B Corp certification, implementing policies, and responding to legislation changes.”
Following a period of rapid growth, during which High Speed Training doubled in size and became employee-owned, the team realised its HR system was no longer meeting its needs as it sought to scale its deep-rooted culture of employee engagement and wellbeing.
“We found it quite restrictive,” Beth said. “We weren’t able to schedule changes, couldn’t bulk upload anything, and everything was incredibly manual and time-consuming.”
Additionally, HR tasks like tracking benefits opt-ins, monitoring absences, and managing policy updates were becoming more complex and laboursome.
The previous platform also fell short with reporting. “We had a lot of difficulty getting the information we needed out of the system,” Beth said. “It required a lot of manual input and spreadsheets. We couldn’t even store certain data, let alone report on it.”
As HR priorities expanded to include more strategic initiatives, such as analysing benefits, tracking employee engagement, and assessing well-being programs, these limitations became increasingly problematic. The team also struggled with a lack of accessible customer support.
High Speed Training’s HR team needed a long-term solution that could reduce manual work, give better visibility into workforce data, and support the company's strategic direction.